# Follow-up statuses

> The four statuses a result moves through, what sets each one, and the rule that decides who is waiting for a first look.

For: Leader, Pastor, Admin, Owner
Canonical: https://giftwell.app/docs/follow-up-statuses

Every result has one status. It moves forward when someone on the team does something, not when they remember to change a dropdown.

| Status | Means | Set by |
| --- | --- | --- |
| **New** | Nobody on the team has looked | Finishing the assessment |
| **Reviewed** | Someone read it | *Mark walked through*, or the same person opening it again later, or printing its guide |
| **Followed up** | A conversation has been logged | *Log a conversation* |
| **Placed** | They are serving, or trying a team | *Place them* |

A result moves from *new* to *reviewed* on its own when one leader or above has plainly read it: they opened it, came back to it at least ten minutes later, or printed its Conversation Guide. A quick reload does not count, and nothing is written to the person's log: *walked through* and *conversation* are only ever what someone on the team said they did. Nothing but *new* moves this way.

You can also set a status directly from the People list, alone or for several people at once, when the real-world step happened somewhere GiftWell did not see.

## Who is waiting

**Needs a first look** on the Overview is not simply "status is new". A person is waiting when their newest result is new, nobody has logged a conversation or placed them, and none of their earlier results was ever opened either. Someone who retakes the assessment two years after you placed them does not go back to the top of the queue; their new result sits on their timeline for whoever follows up with them.

## Who follows up

Any result can be given to one leader or above on the team. It shows on that person's Overview and in their section of the weekly digest, and the People list can be filtered to *mine*. Choosing who follows up does not change the status.

When you place someone nobody follows up with yet, on a ministry exactly one person on your team looks after, that person now follows up with them. GiftWell never replaces someone already chosen, and does not pick anyone for a new result: that stays your call.

## When a person retakes

GiftWell suggests asking when it would help: someone who has served steadily since a placement, with a result a year old or more, gets a line on their result page (see [Placements](/docs/placements)). Nobody is asked by GiftWell.

A new result starts at *new* and the older one keeps its status, so the timeline on the person's page tells the whole story: taken in 2024, placed on the welcome team, retaken in 2026 with Teaching now in the lead band.