# Serving teams

> The teams a member can ask to try at the end of their result. Add them by hand, pull them from Planning Center, or let GiftWell find them on your website.

For: Pastor, Admin, Owner
Canonical: https://giftwell.app/docs/serving-teams

![Serving teams: the teams a member sees at the end of their result, with the gifts each one uses.](/docs-img/teams.png)

## Teams and ministries

A **ministry** is how your staff think about your church ([Ministries](/docs/ministries)). A **serving team** is what a member sees at the end of their result: a name, a line about what the team does, and the gifts it uses. Often they are the same thing, and a ministry can be linked to a team so a placement in one is a placement in the other. They are kept separate because the words a member needs ("you'd be great on the welcome team, Sundays 9 to 10") are not the words a pastor needs ("Hospitality gap, two people short").

## Adding teams

- **By hand.** Name, description, gifts it uses, and optionally when it meets and who to ask.
- **Refresh from Planning Center.** Pulls every team from Planning Center Services and People, keeps them linked, and refreshes names when they change there.
- **From your website.** GiftWell reads your website's serving or volunteer page and suggests teams.

## What a member sees

The teams whose gifts overlap their lead band, each with the line about what it does and a button to **ask to try it**. That request appears on your side on the person's page and in the digest. Nobody is signed up for anything until a human on your team says yes.

## Who sees what

Pastors, admins and the owner manage teams. Leaders see them read-only.